If you’re a GOtv or DStv user, you may occasionally come across error codes like E16, E17, E18, or E48-32. These error messages can interrupt your viewing experience, but the good news is they’re generally easy to fix. In this post, we’ll walk you through what each error code means and provide simple steps to resolve them, so you can get back to watching your favorite shows without hassle.
What Do GOtv Error Codes Mean?
Each GOtv error code represents a different issue:
- E16 Error: This code indicates that your subscription has expired, or your decoder is inactive on the network. It may also appear if your payment has not been processed correctly.
- E17 Error: This is an “Invalid Channel” error. It typically appears when you try to watch a channel that is not included in your current subscription package.
- E18 Error: This is a scrambling error, meaning your decoder is having trouble accessing the channel due to network issues or signal loss.
- E48-32 Error: This code indicates a signal problem, often due to bad weather, antenna misalignment, or other signal interruptions.
How to Clear Each GOtv Error Code
Here’s a step-by-step guide to resolving each error code so you can resume your viewing quickly.
1. How to Clear the E16 Error on GOtv
The E16 error is one of the most common and is often related to an inactive subscription. Here’s how to fix it:
- Confirm Subscription Status:
- Make sure your GOtv subscription is active. If your subscription has expired, renew it by using a convenient payment method like Quickteller, bank apps, or the MyGOtv app.
- Use the MyGOtv App or Online Self-Service:
- Log into the MyGOtv app (available on Android and iOS) or visit the GOtv website to clear the error. Once logged in, navigate to the self-service section, select your decoder, and choose the option to clear E16 errors.
- SMS Method:
- Send an SMS with the message RESET IUC (your GOtv IUC number) to 4688. For example, type RESET IUC 1234567890 and send to 4688.
- Call Customer Care:
- If the error persists, contact GOtv customer care to assist in clearing the error from their end.
2. How to Clear the E17 Error on GOtv
This error occurs when you try to access a channel that is not part of your current subscription package. To resolve it:
- Check Your Package:
- Confirm that the channel you’re trying to watch is included in your subscription package. You can view your package details in the MyGOtv app or on the GOtv website.
- Upgrade Your Package (If Necessary):
- If you want to access the channel, consider upgrading to a higher package that includes it. Upgrades can be done through the MyGOtv app or the GOtv website.
3. How to Clear the E18 Error on GOtv
The E18 error is a scrambling error that can be due to network or signal issues. Here’s how to resolve it:
- Reset Your Decoder:
- Turn off your decoder, unplug it from the power source, wait a few seconds, and then plug it back in. This helps refresh the decoder’s connection.
- Self-Service via MyGOtv App:
- Open the MyGOtv app, go to the self-service options, and select “Clear Errors” or “Reset Decoder.” This should help remove the E18 error if it’s a temporary network issue.
- Clear Error via SMS:
- You can also use the SMS method by sending RESET IUC (your GOtv IUC number) to 4688.
4. How to Clear the E48-32 Error on GOtv
This error is often due to a signal issue, which could be weather-related or due to antenna misalignment.
- Check Signal Strength:
- Navigate to your decoder’s signal information screen to check the strength and quality. If the signal is weak, it might be due to adverse weather conditions. Wait until the weather improves and see if the signal returns.
- Adjust Your Antenna:
- If weather isn’t the issue, check your antenna positioning. Ensure it’s properly aligned and not obstructed by trees, buildings, or other objects. Adjust it to get a stronger signal.
- Cable Connection:
- Check that all cables are securely connected to both your decoder and the antenna. Loose connections can cause signal problems.
- Contact GOtv Support:
- If the error persists after checking your antenna and cables, reach out to GOtv customer care. They may be able to assist further or schedule a technician visit if necessary.
Additional Tips to Avoid GOtv Errors
- Stay Updated on Subscription Renewals: Renew your subscription on time to prevent E16 and similar subscription-related errors.
- Use MyGOtv App for Quick Fixes: The MyGOtv app is an effective tool for handling common issues like error clearing, subscription management, and payment.
- Maintain Proper Antenna Setup: Keep your antenna secure and well-aligned to minimize signal errors, especially during bad weather.
Summary of GOtv Error Codes and Solutions
| Error Code | Meaning | Solution |
|---|---|---|
| E16 | Subscription expired | Renew subscription, clear error via SMS or MyGOtv |
| E17 | Invalid channel | Check package details, upgrade if necessary |
| E18 | Scrambling error | Reset decoder, clear error via SMS or MyGOtv |
| E48-32 | Signal issue | Check antenna, adjust if necessary |
Conclusion
GOtv error codes can be frustrating, but with the right steps, you can easily resolve them and get back to enjoying your favorite channels. If self-service options like the MyGOtv app and SMS don’t solve the problem, GOtv customer care is always available to provide further assistance. Keep these solutions handy, and you’ll be well-prepared to tackle any GOtv error that comes your way.
